zOMG! Chat Help Desk

[GamesTesterJan]

zOMG! Chat Help Desk

Introduction

Hello fellow zOMGaians,

This tutorial will help you set up your voice chat in zOMG. The VOIP (Voice Over Internet Protocol) is a feature provided by Vivox and requires a minor plugin to install so ensure to download the plugin and follow the steps in this tutorial correctly. This thread will also deal with your questions and provide some technical support but please be patient as reply times may vary and we highly recommend that you check the FAQ section.


This tutorial was authored using Windows Vista Home Premium edition and the latest version of Firefox. However it should be helpful for everyone as it covers general chat options and more.


Disclaimer
This tutorial is authored to help zOMG players to set up and configure their VOIP (voice chat) for gaming in zOMG. The tutorial will provide you with resources on how to configure and some technical support for questions and answers. Please note that replies may take time so be patient and do not PM the thread author unless it is really urgent.

The links to external tutorials, once more we tested the external tutorials and deem them safe which is why they are recommended.

Fair usage policy
Please do not copy this tutorial and place it into other guilds, clans or threads, this will be considered plagiarism and theft of intellectual property. I do not give anyone the consent to copy or paraphrase this tutorial, if you want to share this information in a guild, clan or thread you must provide an external link only to the original public version. This is a non negotiable term and we have a zero tolerance policy for plagiarism.


 

[GamesTesterJan]

Summary
Introduction
Video Tutorial
Vivox Add-On Installation
Firewall & Plugin Access
Voice Chat & Settings
Tips & Suggestions
FAQ
Tutorial, Game Help & Tips Threads
Release Notes

 

[GamesTesterJan]

Video Tutorial

This video tutorial will help most users set up their voice chat for initial usage. I recommend that after watching the video to continue reading this tutorial as more is covered in depth with step by step instructions.

zOMG! Chat Help Desk Video Tutorial

 

[GamesTesterJan]

Vivox Add-On installation

installing Vivox
To install the Vivox Voice Manager roll over the Games tab and select Play zOMG. Now on the server select screen please press the Get Heard! button to download the Vivox plugin. Alternative download link Vivox Plugin.



When the button is clicked Firefox will ask you to allow the download so please click the Allow button which is located on the top right corner. When the Software Installation menu prompt is displayed select the install button for the Vivoxvoice file.



When the download is completed please press the restart button to restart your firefox browser so that the Vivox plugin can work correctly.



When you press restart the Windows Firewall display a prompt asking you to either block or unblock the Vivox plugin ensure that you select unblock.



Congratulations you have successfully downloaded and installed the Vivox plugin. Please move onwards with this tutorial for additional information on how to set up the options for the plugin and in game.



Uninstalling Vivox
If for some reason you decide to uninstall the Vivox voice manager please open up your Firefox browser and select tools> Add-Ons> Extensions> Vivox Voice Plugin> Uninstall.

That will remove the plugin and your firefox will require to do a quick restart.

 

[GamesTesterJan]

Firewall & Plugin Access

The Windows Vista firewall should have automatically prompted you about the Vivox plugin giving you the choice to block it or unblock it, if you have already permitted Vivox with the firewall please move onto the next section of this tutorial. If this did not happen or you are using an older version of Windows then you may need to add the Vivox voice manager on your allowed programmes list.


Firewall Exceptions
Select the Start/Windows Icon> Control Panel> Security> Windows Firewall> Change Settings> Exceptions.

Now you should see a screen like this.


Please check carefully if the Vivoxvoicemanager.exe is on the list. If it is not select Add Program and find the Vivox Voice Manager on the list which should look like this.



Firsly we need to copy this code, ensure to rename the "INSERT" text as your windows profile username for it to work correctly.

Note: There is a Gaia bug which reformats this lower path below, each word is seperate with a so please add the manually for this path to work correctly.

C:usersINSERTappdataroamingmozillafirefoxprofilesqzt0gl52.defaultextensions{abad4342-3fda-4ccf-80ac-b6d0eecaca07}pluginsvivoxvoicemanager.exe

Now select Browse and past that into the File Name menu and press the Open button. You should be back on the add programs list this time the Vivox voice manager is listed select it and press OK. On the Firewall Exceptions menu press OK again to complete this process.

If the copy and past path did not work out for you please find the file manually here is it's path.

Quote:

Desktop> Username> AppData> Roaming> Mozzila> Firefox> Profiles> qzt0gl52.default> Extensions> {ABAD4342-3FDA-4ccf-80AC-B6D0EECACA07} > VivoxVoiceManager

Now select the Vivoxvoicemanager.exe from the list and press OK and OK again on the firewall exceptions menu. Now this concludes the firewall settings part of the tutorial.


 

[GamesTesterJan]

Voice Chat & Settings

Vivox Voice Manager
The Vivox Voice Manager is what enables the voice chat in zOMG so please ensure to learn how to use it outside of the game and inside of the game. Please observe on the bottom right corner there is a new icon which pops up when you boot up zOMG. That circle icon is your Vivox Voice Manager, please fully sign in and load up zOMG before continuing with this tutorial.

Status Notification
The Vivox icon indicates wither you are logged in or logged out. The grey icon means you are logged out and the green icon means you are logged in.



Vivox Option Settings
We will now configure the options to enable the Vivox. Roll over the Vivox icon and right click it to open up the options menu which should look like this.



Unmute
By default the microphone is set to mute so we need to click the Unmute System Microphone button to ensure we are able to use our microphone so that people can hear us.




Push To Talk
The Push to talk is a great feature which I recommend everyone to use. Basically rather then broadcasting the sound from your microphone all the time it will only send your audio when you press a button of your choice. So If I set the button to "Home, T, or Spacebar" then no one can hear me until I hold down the button and speak. Upon release of the button your microphone will mute itself so no sound is being broadcast.

Roll over the Vivox icon right click it and select the Configure Push-To-Talk option. So you should see this screen now.



The on screen information will suffice but to simplify click the inner black box, then press a key on the keyboard which you want to use for the push to talk hot key. Ensure the tick box is checked and lastly hit the OK button if you want to enable this feature.



Player HUD
The player HUD has some very handy and fun in game features for you to explore. You can mute and un-mute your microphone or other players so if someone is being noisy or annoying feel free to click that mute button on their Player HUD.

In addition the drop down menu gives you access to more options such as the Voice Font (Voice Mask) This is a fun feature to disguise your voice in a theme of your own choice but it does cost GC to enable and it will expire after a month of usage.




Roster List
The roster is a great menu which displays your outbound audio or other plays inbound audio on the audio bars so you know if you need to calibrate your sound options to either increase or decrease your sound.



Audio Devices
The Audio Devices menu provide you with the ability to customize your input devices and speaker audio settings. If the voice chat is already working correctly just leave these at their default settings otherwise you may want to explore these option settings.



 

[GamesTesterJan]

Tips & Suggestions

Coming soon.

 

[GamesTesterJan]

FAQ

1. Q - What is VOIP?
A - VOIP means Voice Over Internet Protocol. It enables you to verbally chat with your friends if you have a microphone connected.

2. Q - Which web browser is best for zOMG and Voice Chat?
A - I recommend the latest version of Firefox.

 

[GamesTesterJan]

Tutorial, Game Help & Tips Threads

zOMG Technical threads
Adblock makes zOMG less laggy by: Miserable pile of secrets
Speeding up zOMG! A quick guide to improve client speed by: Angeloid
~voip: a guide for macs~ by: scullylam

zOMG Game threads
The zOMG Elite Player's Handbook By: Uron Teff & clan (exclusive to clan members best zOMG tutorial on Gaia!)
Complete Maps, Rings, Monsters, Items & More! by: Heen-san
Visual zOMG Quest Guide by: My Spirit Shadow

Clan threads
Clan FAQs help & reference thread

 

[GamesTesterJan]

Release notes

Qixter

Voice Over Internet Protocol (VOIP)!
Otherwise known as "yakking to your Crewmates over a microphone!"

But it's very easy to use it. This is an "opt-in" feature, meaning that you do have to download a small app if you want to use it. When you get to the World List page (where you select a server at the start of the game), you'll see a large button talking about installing VOIP. Click that button and follow the on-screen instructions.

It's painless. Do it! smile

After that, there's nothing to activate at all. You just play the game, and anytime you join a Crew, you can talk to your Crewmates over your microphone. Everything else is handled auto-magically for you!

Some features:
- When anyone in your Crew speaks, their avatar portrait on the Crew List flashes. Also, their player dot on your PDA Map will flash. This helps you identify which voice belongs to which avatar.
- You have the option to mute/unmute any player. (It's a button on the Crew List.)
- If someone is really annoying, then you can also just kick them from your Crew (at which point they can't talk to you via VOIP any longer).
- If you're not the leader, then another option is that you can always quit an annoying Crew if their voice chat is bugging you.
- (And soon!) You'll have the option to ignore any player. Doing so will prevent you from ever hearing their voice again.

Please note: No customer service support is available for the VOIP feature. If someone bothers you while using VOIP, the mute, kick options (and later, ignore!) are more effective, and far timelier, than any customer service feature could be. Please use them instead. smile

Customer Service Knowledge Base VOIP Entry

Supported Browsers
Internet Explorer 7
Internet Explorer 8
Firefox 3, or above

Browsers, Not Supported
Chrome
Safari
Internet Explorer 6
Firefox 2

Voice Fonts!
But wait, there's more!

Not everyone wants their normal voice to be heard by other players. So there is also a GCash feature available called "Voice Fonts".

Basically, these are filters that twist and distort your voice to sound like someone other than what you really are, including things like:
- Male to Female
- Female to Male
- Radio Announcer
- Military Helmet microphone
- Super Deep Voice
- and more.

Voice Fonts are only 99 GC for a month of use.

 

[GamesTesterJan]

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